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Microsoft Dynamics CRM for Microsoft Office Outlook Compatibility with Citrix XenApp 6

by C.R. Matín on July 5, 2011

imageWe are pleased to announce the release of the white paper, Microsoft Dynamics CRM for Microsoft Office Outlook Compatibility with Citrix XenApp 6, which is available for download from the Microsoft Download Center at : http://www.microsoft.com/download/en/details.aspx?id=26667.

Microsoft, working with Citrix® Corporation, completed functional verification of Microsoft Dynamics CRM for Microsoft Office Outlook and Citrix XenApp 6 and its components. This white paper details the compatibility verification of Microsoft Dynamics CRM for Microsoft Office Outlook when deployed with Microsoft Office 2007 on Citrix XenApp 6, as well as the results of scalability testing of Microsoft Dynamics CRM for Outlook on Citrix XenApp 6 running on an Intel Xeon processor-based server.

Specifically, the paper includes:

  • Instructions for setting up and deploying the test environment.
  • A description of the Microsoft Dynamics CRM implementation and the methods used to obtain the results.
  • Details of the hardware configuration and software settings.
  • A summary of the key test parameters and results.

I’d especially like to recognize the efforts of Krishnan Rangarajan, Alex Kalinin, Corey Hanson, and the broader CRM Product Group for contributing to and reviewing this paper to help ensure its completeness and accuracy.

Note: The paper will subsequently be available via MSDN and the TechNet library in the CRM section under Technical Articles for Managed IT.

Thanks,

Jim Toland



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White Papers: Managed IT for CRM

by C.R. Matín on June 23, 2011

I am pleased to let you know that the following Managed IT articles are now available via TechNet and MSDN.  As a result, these and future documents will now be available to our audience via MS Downloads, TechNet, and MSDN.  In addition, all white papers and technical articles developed by CRM UA are now consolidated in TechNet and MSDN under Technical Articles.

  • Developers – Content covering topics of specific interest to the Developer audience
  • IT and Administration – Content covering topics of specific interest to implementers and system administrators
  • Managed IT – Content covering topics of specific interest to system engineers and architects

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These articles are designed to provide technical information of specific interest to Engineers and Architects planning and supporting Microsoft Dynamics CRM-based business solutions in Managed IT environments.

Special thanks go out to Inna Agranov and Amy Langlois for their assistance in helping me make this happen.

Cheers,

Jim Toland



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Microsoft Dynamics CRM 2011 Scenario Demonstrations

January 31, 2011

To support the launch of Microsoft Dynamics CRM 2011 we created several scenario-based demonstrations.  These demonstration videos highlight how Microsoft Dynamics CRM 2011 works using scenario-driven examples:

  • Drives Sales Productivity – demonstrates how a sales representative uses Microsoft Dynamics CRM 2011 to gauge their performance vs. set Goals, identify the best opportunity to work, instantly communicate to make quick decisions using Lync, create a Quote using Word Mail Merge and save it to collaborate using SharePoint Online.
  • Maximizes Marketing Impact – demonstrates how a marketing representative uses Microsoft Dynamics CRM 2011 to manage campaign activities, create dynamic marketing lists, generate leads, easily import data, guide users through the process of qualifying those leads, and automatically assign leads for follow-up by regional salespeople.
  • Optimizes Customer Experiences – demonstrates how a customer service representative uses Microsoft Dynamics CRM 2011 to track call center statistics, manage caseloads with queues, deliver consistent customer dialogs, and track follow-up with customers.

These and other CRM videos are also available from the Microsoft Dynamics CRM channel on YouTube.

Enjoy!

Eric Boocock

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