How To Improve Your Customer Satisfaction

November 20, 2011

The method that you manage your customer satisfaction and be sure that your buyers are delighted by the service you provide is an important element of business success. All things considered, it surely costs more to find new clients than it does to service and keep the business of your current customer base, so before expanding your clientele it is essential to keep the existing customers happy. Not only do pleased existing customers provide you with business again and again they also recommend your services to others who may become new clients in the foreseeable future.

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Hosted CRM applications in business organizations handles potential customers and projects.

November 16, 2011

Customer Resource Management (CRM) can be a customer-centric strategy for large and small businesses that has started out larger and much more expensive Enterprise Resource Planning (ERP) software and techniques. In large Fortune 500 companies, CRM is part of the larger ERP package. This can be a company-wide strategy which is designed to lower costs while increasing profitability and providing a higher level of customer satisfaction and loyalty. The achievements CRM for Business is determined by a company-wide commitment from top management on down to the shop floor and warehouse.

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Hosted CRM software in business organizations controls buyers and projects.

November 8, 2011

Customer Resource Management (CRM) is really a customer-centric strategy for minor and major businesses that has evolved from larger plus much more expensive Enterprise Resource Planning (ERP) software and methods. In large Fortune 500 companies, CRM is part of the larger ERP package. This is a company-wide strategy that may be designed to lower costs while increasing profitability and providing to the next stage of customer support and loyalty. The prosperity of CRM for Business will depend on a company-wide commitment from top management on right down to the shop floor and warehouse.

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HOWTO: Customizing The Parent (“Relate to”) SugarField

July 6, 2011

Recently, someone on the forums asked about how to alter the list of modules shown in the dropdown portion of the Parent (“Relate to”) field.  Specifically, the post was about removing the Contacts module from the list of modules for the Meetings module.  What was happening was that some users were not sure how to [...]

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UPDATE: Change of voting location for the July 2011 POTM

July 6, 2011

Due to some irregular voting patterns over the past few hours, I’ve removed the voting on the previous post and instead changed it to use a poll hosted by micropoll. So to vote, please go to http://micropoll.com/t/KEvJaZB3sn instead. If you have voted previously, please go to that site to recast your vote. Voting will now close [...]

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Video: Add users to Microsoft Dynamics CRM Online

July 6, 2011

After you subscribe to Microsoft Dynamics CRM Online, one of your first tasks as an administrator is to add users, and invite them to join and begin using your new organization. View this video to learn how to add users to your Microsoft Dynamics CRM O…

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Announcing: Oracle CRM and Commerce Online Forum

July 6, 2011

Learn How to Connect Your Customer Interactions to Maximize Your Success.Live Date/Time: Tuesday,
July 12, 2011 | starting at 8:00 a.m. PDT / 11:00 a.m. EDTJoin
us for the Oracle CRM & Commerce Online Forum next
Tuesday, where analysts…

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Microsoft Dynamics CRM for Microsoft Office Outlook Compatibility with Citrix XenApp 6

July 5, 2011

imageWe are pleased to announce the release of the white paper, Microsoft Dynamics CRM for Microsoft Office Outlook Compatibility with Citrix XenApp 6, which is available for download from the Microsoft Download Center at : http://www.microsoft.com/download/en/details.aspx?id=26667.

Microsoft, working with Citrix® Corporation, completed functional verification of Microsoft Dynamics CRM for Microsoft Office Outlook and Citrix XenApp 6 and its components. This white paper details the compatibility verification of Microsoft Dynamics CRM for Microsoft Office Outlook when deployed with Microsoft Office 2007 on Citrix XenApp 6, as well as the results of scalability testing of Microsoft Dynamics CRM for Outlook on Citrix XenApp 6 running on an Intel Xeon processor-based server.

Specifically, the paper includes:

  • Instructions for setting up and deploying the test environment.
  • A description of the Microsoft Dynamics CRM implementation and the methods used to obtain the results.
  • Details of the hardware configuration and software settings.
  • A summary of the key test parameters and results.

I’d especially like to recognize the efforts of Krishnan Rangarajan, Alex Kalinin, Corey Hanson, and the broader CRM Product Group for contributing to and reviewing this paper to help ensure its completeness and accuracy.

Note: The paper will subsequently be available via MSDN and the TechNet library in the CRM section under Technical Articles for Managed IT.

Thanks,

Jim Toland

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Check out “Extend SugarCRM REST web services to use XML” on IBM Developerworks

July 5, 2011

If you’ve wanted to learn about customizing and extending our Web Services API, check out the recent article I wrote for IBM DeveloperWorks “Extend SugarCRM REST web services to use XML“. This article talks about extending the Web Services API to use XML and an input and output data types, which can make it much [...]

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Vote for the July SugarForge Project of the Month

July 1, 2011

Thanks for the feedback from everyone this week on what projects you thought would be fit for the title of July 2011 SugarForge Project of the Month. We had one overwhelming favorite amongst the nominations, as well as a few other projects that have also made a good impact on the community as a whole. [...]

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