Search: Business+Relationship+Management

Knowing CRM

February 2, 2012

It used to be that only big businesses needed to make use of Customer Relationship Management, or CRM, software. Small businesses, taking advantage of new web-based CRM software, are finding that they can do business more efficiently and quickly surpass their competitors with these new solutions. If you don’t use CRM software, even if you are a small business, your are losing out on not only a great organization tool. In order for your smaller business to compete with bigger businesses with more resources, you need things like CRM software so you are able to provide the excellent service that your customers will love.

Read the full article →

How To Improve Your Customer Satisfaction

November 20, 2011

The method that you manage your customer satisfaction and be sure that your buyers are delighted by the service you provide is an important element of business success. All things considered, it surely costs more to find new clients than it does to service and keep the business of your current customer base, so before expanding your clientele it is essential to keep the existing customers happy. Not only do pleased existing customers provide you with business again and again they also recommend your services to others who may become new clients in the foreseeable future.

Read the full article →

Integrating Mapping with Microsoft Dynamics CRM 2011

May 27, 2011

Today latitude and longitude can be important in your daily use of Microsoft Dynamics CRM 2011 if you take the time to understand the impact and what it means for your CRM data but before we get to the CRM aspect it’s time for a quick update on GPS a…

Read the full article →

Epicom to Host SugarCRM Users Group Event – Thursday, May 26th

May 25, 2011

Network with Local Innovative Businesses at the LONE STAR SUGARCRM Users Group Epicom, an Austin-based customer relationship management software company, is hosting the Lone Star SugarCRM Users Group May 26 at the Belmont on West 6th Street in Austin. Join your host Epicom for networking, appetizers, and drinks with some of Austin’s most innovative companies [...]

Read the full article →

Live Webcast – Customer Treatment Strategies for Banking

May 24, 2011

Complimentary Webinar Wednesday, May 25th | 12:00PM Eastern

As the world recovers from the global financial crisis, the banking industry is faced with many challenges: rebuildin…

Read the full article →

CRM MVPs Make Dynamics Most Influential People Top 100 list

May 13, 2011

imageA number of our CRM MVPs were recognized as Microsoft Dynamics Most Influential People Top 100. This annual list consists of influential people for all of the Microsoft Dynamics products, not just Microsoft Dynamics CRM. Microsoft Dynamics is a suite of integrated business management solutions for financial, supply chain and customer relationship management.

The Most Influential People in Microsoft Dynamics for 2011 is based on a number of criteria, and with more than 25,000 unique voters and more than 500,000 votes in total the annual list is now firmly established in the Microsoft Dynamics consciousness. More criteria information is available here.

The following CRM MVPs were recognized:

40 – Umar Khan

uMar Khan has developed into one of the leading Pakistan CRM Functional go to people. As a Microsoft CRM Dynamics Consultant working in Australia, uMar is currently focusing on implementing and enhancing Microsoft Dynamics CRM for different vertical industries; working with companies who wish to implement Microsoft Dynamics CRM and Microsoft Partners who are implementing CRM for their customers. uMar’s blog is one of the most widely read Indian CRM blogs and the success of his blog comes from his insights that he can bring to the functional issues that end clients continue to wrestle with.

44 – Jürgen Beck (second award)

Jurgen works as an independent consultant, programmer, trainer and author since 1995. Jurgen is a holder of a diploma in commerce with specialization in Business Information Systems. He graduated in 2002 with excellence from the University of Osnabrück in Germany. In the world of Microsoft technologies he is certified as a MCP, MCAD, MCSD.NET, MCDBA, MCITP, MCSE and MCT. He is also certified as MBS Certified Master and CRM Developer for Microsoft CRM.For his activity on the Microsoft .NET and Microsoft Dynamics CRM Community in Germany he was first awarded with the Microsoft MVP – Most Valuable Professional for Microsoft Visual C# followed by Microsoft Dynamics CRM. He is the first MVP for a Microsoft Business Solutions product in Europe. A consultant, trainer, author and programmer. He was the first MVP for a Microsoft Business Solutions product in Europe, also a MBS Certified Master. His books have created a following of over 3000 for his website and blog. Website: http://www.ComBeck.de

57 – Frank Lee (second award)

Frank is the President of Workopia Inc a premier Microsoft Dynamics CRM certified specialist for small and medium size businesses across America, Workopia began in 2003 and has grown to be the preeminent Dynamics CRM practice. Frank has been actively involved with Microsoft CRM implementations since v1.0 beta (2002). He has consistently achieved the MVP for Microsoft Dynamics, and his ability to customise not only small CRM solutions but the larger implementations comes from his previous Siebel experience. He is widely renowned in the channel as a speaker and his convergence talks are the most blogged in the CRM space.

71 – Matthew Wittemann (second award)

Matthew Wittemann, author of The Microsoft Dynamics CRM 2011 Administration Bible, is the CRM Practice Director of North Carolina (USA) based C5 Insight, a CRM and SharePoint consultancy that has been helping companies improve their use of technology in sales, marketing, service and operations since 2001. A six-time Microsoft MVP award recipient, Matthew is a frequent contributor to CRM industry publications and user communities. He is well-known for his ICU-MSCRM blog, a website dedicated to Microsoft Dynamics CRM, which he has maintained since the earliest versions of the software. He speaks internationally to technical and business audiences about implementing and leveraging the Microsoft Dynamics CRM platform. With a diverse background in web technologies, he has led the development of numerous complex and award-winning CRM deployments, and has recently turned much of his focus towards using Microsoft CRM and SharePoint technologies as a rapid application development platform.

97 – Leon Tribe

Dynamics CRM consultant and business thought leader based in Sydney, Australia. Leon regularly applies his skills to improve businesses through applying a strategic focus, implementing transparent processes and using technology to bring everything together. Initially working as a trainer/lecturer, Leon transitioned into technology and started working with CRM systems in the late 1990s. Consulting at Interact Commerce (now part of Sage) on the ACT! and Saleslogix products, Leon moved to Deloittes in 2001 to hone his consulting skills. Leon moved on to work with numerous customers across multiple industries and was part of the first group of consultants in Australia trained on the beta edition of Microsoft CRM 1.0 (now Dynamics CRM). Seeing the future of the product, Leon transitioned to Dynamics CRM and has worked almost exclusively with the product ever since. A prolific business writer, Leon has been writing on consulting and the CRM industry for almost ten years. These days Leon writes and contributes to industry books, writes his humorous syndicated blog, “Leon’s CRM Musings” (http://leontribe.blogspot.com), and regularly tweets.

Kudos!

JaAG

Read the full article →

See us at LinuxTag in Berlin

April 21, 2011

In a few short weeks, I’ll be back in Berlin again for LinuxTag. It’s my second year of being invited to speak at Europe’s largest open source conference, and I’m definitely excited to be a part of it. This year my talk is part of the Business and Administration Congress and is entitled “Using SugarCRM [...]

Read the full article →

Consumer Goods Success: Siebel CRM and Oracle CRM On Demand

April 12, 2011

Niko Group Improves Customers and Prospects Interactions with Siebel Niko Group, the Belgian parent company of Niko, Niko Projects, and Fifthplay, supplies Europe with innovative, stylish, and user friendly electrotechnical solutions and services. With a wide array of electrotechnical…

Read the full article →

Consumer Goods Success: Siebel CRM and Oracle CRM On Demand

April 12, 2011

Niko Group Improves Customers and Prospects Interactions with Siebel
Niko Group, the Belgian parent company of Niko, Niko Projects, and Fifthplay, supplies Europe with innovative, stylish, and user friendly electrotechnical solutions and services. Wi…

Read the full article →

The Best CRM System For You

March 24, 2011

CRM stands for Customer Relationship Management and aids with recognize, understand and improve customer service and create a good rapport and long term business relationships. Making the customer feel important and in turn improves customer satisfaction. CRM helps companies to understand respond and anticipate a customer’s requirements.

Read the full article →