We are happy to share some exciting news. We got word that IDC has just finalized it's market share numbers for 2010, and that Oracle is once again in the number one spot for CRM applications.
Oracle had a share of 11.8% in 2010 which was several points higher than our competition
Oracle increased share by a full perecentage point, from 10.8% (2009) to 11.8%, and had a growth rate of 15.9%, above the industry average of 6.2%
IDC defines CRM as having four sub-categories: Contact Center, Customer Service, Marketing and Sales. This includes the following Oracle products:
CRM modules in EBS (incentive compensation, iStore, marketing, service, sales and trade management)
Do you remember Dave Carroll's song "United Breaks Guitars" and all the bad publicity it gave United Airlines, but it did make Dave Carroll a celebrity.
Everyone knows how powerful social media channels are today,and their influence on the buying behavior of today's customer. This makes it more critical than ever to monitor and respond to those conversations that are going on, around your products, on the social web.. A few bad tweets, or negative Facebook posts will quickly make you lose those customers and prospects.
For our Oracle customers, we have a new integration with Buzzient. Buzzient harvests, stores and analyzes social media posts about your company and competitors from sources such as Twitter, Facebook, YouTube, MySpace, blogs, discussion boards, Newsgroups and Amazon reviews. Buzzient integrates social media data into Oracle CRM On Demand, Siebel, PeopleSoft Enterprise, JD Edwards EnterpriseOne and other Oracle Applications.
This integration:
Provides a new channel for Social Media through a third party listening platform
Enables Social Media posts to be brought into CRM
Allows CRM users to interact with Social Media and finally
Extend the customer profile in CRM to include Social Media information
Do you remember Dave Carroll’s song "United Breaks Guitars" and all the bad publicity it gave United Airlines, but it did make Dave Carroll a celebrity.
Everyone knows how powerful social media channels are today,and their influence on the…
Siebel CRM is a leading CRM suite used by thousands of organizations to drive their sales success, he said. Oracle integrated the capabilities of several CRM product lines, including Siebel, PeopleSoft CRM, and JD Edwards CRM. Source: …E-Commerce Blo…
Oracle integrated the capabilities of several CRM product lines, including Siebel, PeopleSoft CRM, and JD Edwards CRM, Ray Wang, principal analyst at Constellation Research Group, told CRM Buyer. Now, 95 percent of Oracle sales are …E-Commerce Times …
Al contar con aplicaciones analíticas precreadas para dar soporte a Oracle E-Business Suite, Oracle PeopleSoft Enterprise, Oracle Siebel CRM y Oracle JD …
… desde E-Business Suite y PeopleSoft hasta JD Edwards, Siebel y CRM On Demand, agregando nuevas e innovadoras funcionalidades a su ambiente tecnológico. …
"Después de haber desarrollado aplicaciones analíticas para las soluciones de Oracle E-Business Suite, PeopleSoft Enterprise, Siebel CRM y JD Edwards …
PeopleSoft CRM 9.1 Transfer of Information Event Management Functional Overview · Using Oracle GoldenGate for Siebel Zero Downtime Upgrades · Managing Performance and Availability for 25000 Siebel Contact Center Users with Oracle Real …Oracle Clini…
