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imageWe are pleased to announce the release of the white paper, Microsoft Dynamics CRM for Microsoft Office Outlook Compatibility with Citrix XenApp 6, which is available for download from the Microsoft Download Center at : http://www.microsoft.com/download/en/details.aspx?id=26667.

Microsoft, working with Citrix® Corporation, completed functional verification of Microsoft Dynamics CRM for Microsoft Office Outlook and Citrix XenApp 6 and its components. This white paper details the compatibility verification of Microsoft Dynamics CRM for Microsoft Office Outlook when deployed with Microsoft Office 2007 on Citrix XenApp 6, as well as the results of scalability testing of Microsoft Dynamics CRM for Outlook on Citrix XenApp 6 running on an Intel Xeon processor-based server.

Specifically, the paper includes:

  • Instructions for setting up and deploying the test environment.
  • A description of the Microsoft Dynamics CRM implementation and the methods used to obtain the results.
  • Details of the hardware configuration and software settings.
  • A summary of the key test parameters and results.

I’d especially like to recognize the efforts of Krishnan Rangarajan, Alex Kalinin, Corey Hanson, and the broader CRM Product Group for contributing to and reviewing this paper to help ensure its completeness and accuracy.

Note: The paper will subsequently be available via MSDN and the TechNet library in the CRM section under Technical Articles for Managed IT.

Thanks,

Jim Toland



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Update Rollup 18 for Microsoft Dynamics CRM 4.0

by C.R. Matín on June 30, 2011

The Microsoft Dynamics CRM Sustained Engineering (SE) team released Microsoft Dynamics CRM 4.0 Update Rollup 18 on Thursday, June 30, 2011.

The links below will take you to the necessary information about Update Rollup 18.

General details about Update Rollup 18

Update Rollup 18 is cumulative. However, the Update Rollup 18 CRM Client and Data Migration Client packages require Update Rollup 7 to be installed. For all other CRM components, you do not need to install any previous Update Rollups prior to Update Rollup 18.

The Update Rollup 18 download contains updates for the 40 supported Language Packs. Prior to installing the Update Rollup 18 Language Pack, you must install the original Language Pack.

If you have Language Packs installed, you should

  • 1. Download the Update Rollup 18 Language Pack
  • 2. Install the Update Rollup 18 Language Pack
  • 3. De-provision the Language Pack
  • 4. Re-provision the Language Pack

Information about how to avoid reboots when installing the CRM Outlook Client can be found in the Update Rollup 4 blog posting.

The Update Rollup 18 Client can be deployed before the server is upgraded to Update Rollup 18.

Steps to make the Update Rollup 18 Client available via AutoUpdate can be found in the Update Rollup 4 blog posting. The Link and Patch IDs can be found in KB article 2477777.

Each update rollup could have fixes that require manual configuration. Please see the “Hotfixes and updates that you have to enable or configure manually” section in KB article 2477777.

How to get support for Update Rollup 18

For support, please contact Microsoft Product Support. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site: http://support.microsoft.com/default.aspx?scid=fh;[LN];CNTACTMS.

Note: In special cases, charges ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Cheers,

Matt Brown

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Bouygues Telecom Gains a 360-Degree Overview of Customers and Improves Offer Acceptance Rates

June 28, 2011

With more than 10 million mobile customers and 500,000 landline customers, the mission of Bouygues Telecom is to become the premier mobile, landline, television, and internet brand in France, by focusing on customer acquisition, advice, service, and…

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Why is Salesforce.com So Worried about Microsoft?

June 9, 2011

Salesforce.com spends a lot of time bashing Microsoft. Their CEO, Marc Benioff, can’t stop talking about us, whether in customer events or on their financial analyst calls. Their sales force tries desperately to spread FUD (fear, uncertainty, and…

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Update Rollup 2 for Microsoft Dynamics CRM 2011

June 2, 2011

The Microsoft Dynamics CRM Sustained Engineering (SE) team released Microsoft Dynamics CRM 2011 Update Rollup 2 on Thursday, June 2, 2011.

The links below will take you to the necessary information about Update Rollup 2. If a link does not work, please refer to the Release Channel Schedule below to make sure it is past the release date listed.

Release Channel Schedule

  • CRM Online Datacenter: June 2, 2011
  • Microsoft Download Center: June 2, 2011
  • Microsoft Update: June, 28, 2011

General details about Update Rollup 2

  • Client packages installed manually by downloading the packages and running install will require administrative privileges. If the client packages are installed via the Windows Update (Microsoft Update) system, they will not require administrative privileges.
  • For help with installation please see the Installation Information section in KB2466086.

How to get support for Update Rollup 2

For support, please contact Microsoft Product Support. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft web site: http://support.microsoft.com/default.aspx?scid=fh;[LN];CNTACTMS.

Note: In special cases, charges ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Cheers,

Matt Brown

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Montgomery County 311 Wins Gartner Award for Customer Analytics

May 19, 2011

Montgomery County, Maryland’s MC311 program recently won the 2011 Silver CRM Excellence Award in Customer Analytics from Gartner & 1to1 Media. The MC311 program is a centralized customer service center for the county’s constituents. Prior to th…

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Update Rollup 17 for Microsoft Dynamics CRM 4.0

May 9, 2011

The Microsoft Dynamics CRM Sustained Engineering (SE) team released Microsoft Dynamics CRM 4.0 Update Rollup 17 on Thursday, May 5, 2011.

The links below will take you to the necessary information about Update Rollup 17:

General details about Update Rollup 17

Update Rollup 17 is cumulative. However, the Update Rollup 17 CRM Client and Data Migration Client packages require Update Rollup 7 to be installed. For all other CRM components, you do not need to install any previous Update Rollups prior to Update Rollup 17.

The Update Rollup 17 download contains updates for the 40 supported Language Packs. Prior to installing the Update Rollup 17 Language Pack, you must install the original Language Pack.

If you have Language Packs installed, you should

1. Download the Update Rollup 17 Language Pack

2. Install the Update Rollup 17 Language Pack

3. De-provision the Language Pack

4. Re-provision the Language Pack

  • Information about how to avoid reboots when installing the CRM Outlook Client can be found in the Update Rollup 4 blog posting.
  • The Update Rollup 17 Client can be deployed before the server is upgraded to Update Rollup 17.
  • Steps to make the Update Rollup 17 Client available via AutoUpdate can be found in the Update Rollup 4 blog posting. The Link and Patch IDs can be found in KB article 2477746.
  • Each update rollup could have fixes that require manual configuration. Please see the “Hotfixes and updates that you have to enable or configure manually” section in KB article 2477746.

How to get support for Update Rollup 17

For support, please contact Microsoft Product Support. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site: http://support.microsoft.com/default.aspx?scid=fh;[LN];CNTACTMS.

Note: In special cases, charges ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Cheers,

Matt Brown

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Getting CRM Data into Outlook

April 14, 2011

One of the first questions people ask when they begin using the Microsoft Dynamics CRM 2011 Outlook Client is “how can I control what CRM data appears in Outlook”? Syncing too much data can reduce performance, but you also want to have information …

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Consumer Goods Success: Siebel CRM and Oracle CRM On Demand

April 12, 2011

Niko Group Improves Customers and Prospects Interactions with Siebel Niko Group, the Belgian parent company of Niko, Niko Projects, and Fifthplay, supplies Europe with innovative, stylish, and user friendly electrotechnical solutions and services. With a wide array of electrotechnical…

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Consumer Goods Success: Siebel CRM and Oracle CRM On Demand

April 12, 2011

Niko Group Improves Customers and Prospects Interactions with Siebel
Niko Group, the Belgian parent company of Niko, Niko Projects, and Fifthplay, supplies Europe with innovative, stylish, and user friendly electrotechnical solutions and services. Wi…

Read the full article →