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Social CRM: Walk Before You Run

May 4, 2011

Information Management

There is no doubt that businesses of all shapes and sizes have been affected by the explosive nature of social media. Customers, partners and employees are leveragi…

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We’ve moved ( our public repository from SVN to Github )

April 18, 2011

Last year at SugarCon, we made the announcement that we would provide a public SVN repository so that folks could grab the latest version of Sugar CE. This was something that has been long requested in the community for many years now, and for us it was a first step towards becoming more open as [...]

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SugarCRM Gets an IBM i Solution Edition, New Social Media Connections

April 13, 2011

ITJungle

SugarCRM last week passed another milestone on its quest to gain the respect and business of IBM i customers and business partners when it announced a joint solution edition with…

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Microsoft Dynamics Cloud Partner Profitability Guide

April 12, 2011

Since the launch of Microsoft Dynamics CRM 2011 an increasing number of partners have been asking me about business models for CRM Online. This is an exciting time, cloud based services presents a whole new realm of opportunity and we are already seein…

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What’s New in Microsoft Dynamics CRM 2011

April 11, 2011

I was reading Sonoma’s new book Working with Microsoft Dynamics CRM 2011 and found this list to be very helpful. · Improved Microsoft Office Interface Microsoft Office 2007 introduced a new ribbon interface in products such as Excel and Word. Micro…

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A look back at this year’s SugarCon, SugarUNCon, and SugarCon Code Sprint

April 11, 2011

There’s a lot of buzz coming out of SugarCon this year, from upcoming product features in 6.2, acquistions, partnerships ( and then some ), IBM, and growing the Sugar ecosystem. While these activities definitely caught the wind of the industry analysts, I think some pretty amazing things happened during the festivities that should really excite [...]

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CRM Experts in their Own Words: Larry Augustin

April 11, 2011

Forecasting Clouds

SugarCRM's CEO talks about SugarCon 2011, the company's partnership with IBM, and why mobility is critical for delivering CRM products that work the way their u…

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SugarCRM Partners with Infratel

April 5, 2011

DestinationCRM

Call center products and services provider Infratel and SugarCRM today announced a partnership that will enable small and midsized businesses (SMBs) to add telephony soluti…

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The Hitchhiker’s Guide to SugarCon

April 4, 2011

We are just one day away from SugarCon this week at The Palace Hotel in San Francisco ( which starts tomorrow for all non-partners ). This is an amazing opportunity for all of our developer, partner, and user communities to come to together to learn how the SugarCRM platform can help them. While the conference [...]

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First UK meeting for the CRM User Group, 1 April in Reading

March 17, 2011

imageGuest blogger CRM MVP Neil Benson announces a milestone for the team and sends you an invitation.

Join other Microsoft Dynamics CRM users for the first CRMUG UK meeting. This is a valuable opportunity to become acquainted with, and share your challenges and solutions with other local CRM users, partners, and Microsoft personnel.

Date/time: Friday 1 April 2011, from 12pm to 3pm (with lunch)

Location: Microsoft Campus, Building 3 (Chicago Auditorium), Thames Valley Park, Reading, RG6 1WG.

Cost: The event is free.

Audience: All Microsoft Dynamics CRM customers. Microsoft partners attending with a customer are welcome too.

Registration: http://www.crmug.com/events/crmuguk04012011

Agenda:

* Welcome to CRMUG and introductions
* First look at CRM 2011
* CRM best practices and real-life customer stories
* Ask an expert Q&A session
* Networking with other CRM users

You can find out more and register for the event here.

About the CRMUG
The Dynamics CRM User Group (CRMUG) is an association of companies sharing the common interest of optimising their usage of Microsoft Dynamics CRM. This independent community of users gets together (remotely and face-to-face) through a myriad of conferences, virtual tools, and programs to share knowledge and best practices. Membership and active participation in CRMUG can make all the difference in the effective use of your Dynamics CRM software. Learn about membership benefits: http://www.crmug.com/join-crmug.

Regional Chapters enhance your membership in CRMUG by offering face-to-face interaction and knowledge-sharing with other Microsoft Dynamics CRM users in your region. By having meetings centrally located within your region, users from all job roles and levels in your company can participate by only driving a short distance. All job roles are welcome: marketing, sales, service, IT.

CRM MVP Neil Benson

I’m running the Belfast marathon for the Alzheimer’s Society on 2 May 2011

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